Refund Policy

1. Free plan

The Free plan has no charge, so there's nothing to refund.

2. How paid plans are billed

Paid plans (Starter, Growth, Agency) are billed monthly in advance through Stripe. We don't currently offer annual billing or a free trial period — see our Pricing page for current plan prices and limits.

3. Cancelling a plan

You can cancel a paid plan at any time from your account's billing settings. Once Stripe reports your subscription as canceled, your account automatically moves to the Free plan. Whether a cancellation takes effect immediately or at the end of your current billing period is shown to you at the time you cancel, in the billing portal.

4. Refunds

We don't provide automatic prorated refunds for partial billing periods or unused time when you cancel or downgrade mid-cycle. If you believe you were charged in error — a duplicate charge, a charge after you cancelled, or a similar billing mistake — contact us within 14 days of the charge and we'll review it.

5. Downgrades

If you downgrade to a lower-priced plan, the new price applies as configured in the billing portal; we don't refund the difference for time already billed on your previous plan.

6. Plan limits aren't refundable events

If a site reaches its plan's monthly lead limit, new leads stop being recorded until the limit resets the next month or you upgrade. This is expected plan behavior, not a service failure, and isn't by itself grounds for a refund.

7. Contact us

For billing questions or to request a refund review, contact us at billing@gettracepoint.com.